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Order Cancellation

All order cancellations will be handled as per our Standard Cancellation Policy.

 Cancellation by All4Petsmart:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order.

We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Payment mode (Net banking/Debit/Credit Cards only) orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order.

Refund and Return

In case you are not happy with the quality of the product or the product doesn't fit properly, you can return the product to us.

We will replace the product or refund entire amount. Please note that the product should be unused and should be sent back along with original box and invoice to:

Customer care
Ek Tek Pharma
K-2, Textile Colony, Area-A,
Ludhiana, India

Telephone No.: + (91) 9023520222
E-Mail ID: info@ektekpharma.com

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.